Travel Consultant [South Africa]

 

Business Unit: Discovery Bank

Function: Client Service

Date: 29 Jun 2023

About Discovery

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Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Bank

Discovery’s intention is to expand our business model into banking and to establish a brilliant, innovative, full-service, shared value retail bank in South Africa. We have built great digital and system capabilities as well as robust operational processes to date and will continue to grow its products, market share and the value we offer our clients.

We are looking for smart, energetic, experienced, and dynamic achievers who take initiative and ownership, are passionate about dazzling clients, and who thrive on constant challenges and high-speed change to continue with on this journey with us thus far.

We welcome inspired, positive, and committed people to apply for jobs in Discovery Bank where you will be liberated to realise your full potential.

Job Purpose

Responsible for creating an exceptional travel experience using our innovative travel platform, Vitality Travel, by promoting and booking traveling arrangements for our high-net-worth clients while addressing client unique needs and requirements.

Areas of responsibility may include but are not limited to.

• Complete bookings through the defined online booking system (e.g., AGM and Travel IT), fulfilling package bookings through tour operators and / or ability to self- package deals.
• Issue full domestic and international reservations including hotel, car, air, transfer, B&B etc. and accurately conclude multi-sector / round the world reservations.
• Accurately complete all refunds or reissues.
• Quote preferred agreement deals and full understanding of the conditions of these deals and eligibility.
• Ensure preferred agreement deals are understood & applied appropriately.
• Ability to provide navigational and technical support on our online portal, Travel IT
• Provide troubleshooting to all online users where required.
• Ensure that all fees are correctly charged at time of ticketing including invoicing and referral bookings.
• Identify other opportunities for additional savings to client, when quoting.
• Correctly issue vouchers and email to the client.

Education and Experience

• Diploma in Travel
• Minimum of 5 years’ experience in leisure and 10 years overall in travel
• Minimum of 3 years’ experience dealing with high-net-worth clients

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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