Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories and demonstrate the unique value of earned media. Muck Rack's Public Relations Management (PRM) platform enables PR teams to work together to find the right journalists for their stories, send customized pitches, build meaningful relationships with the media, monitor news, and quantify their impact.
Founder controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., G2, and BuiltIn. We value resilience, transparency, ownership, & customer devotion and infuse these values into everything we do.
We're growing quickly, and we're looking for a process-oriented and data-minded Media Research Specialist to join our team and make a big impact.
As a Media Research Specialist, you'll be working within the Editorial team on a database that curates hundreds of millions of data points with the most up-to-date information on journalists and media outlets across digital, print, podcasts, newsletters and social media. You should be excited about working in the constantly evolving media industry. You'll be a great fit for this role if you're a rabid consumer of information and love helping others.
What you'll do:
- Grow and maintain Muck Rack's database of journalists and content producers and hit metric-based goals around growth and quality
- Serve as a "go-to" person for user queries relating to our database and services
- Become familiar with the public relations and journalism industries
- Work closely with product and tech teams to improve our platform
- Have the opportunity to decide your own future and what responsibilities you'll have within the team
How success will be measured in this role:
- Response time to user issues
- Number of requests closed
- Quick mastery of internal tools and suggestion of upgrade ideas
If the details below describe you, you could be a great fit for this role:
- 0-2 years of professional experience (research and/or customer service experience, including internships, is preferred)
- Attention to detail and a preference for process and structure
- You love and understand journalism/media and have a background in media, public relations, customer service, and/or research
- Mountains of data don't intimidate you - instead they make you curious to dig deeper
- You're a quick study and aren't afraid to think outside of the box to get things done more efficiently
- Excellent communication skills, both written and verbal - you're equally comfortable drafting an email, jumping on the phone, and presenting to large groups
- Familiar with the tools we use (i.e. Google Apps, Intercom, Slack, etc.) and can learn to use new tools quickly
- You can't help but be organized, and you prioritize and manage your time well
Interview Overview
Below you'll find an outline of the interview plan for our Media Researcher role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.
- 15 minute screening call
- 1 hour peer panel interview with several team members
- Take-home assignment (30 mins max)
- 30 min interview with a senior member of the team
- 30 min interview with Muck Rack's CEO
Salary
The base salary for this role is $27/hour. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. For all other countries, we have competitive pay bands based on market standards.
Why Muck Rack?
Remote Work, Forever. We're a fully distributed team and have pledged to remain that way forever. We offer employees a full home office setup, phone & internet reimbursement, and a monthly coworking membership. We build culture through virtual and in-person team bonding opportunities including team lunches, friendly competitions, and celebratory events!
Transparent Compensation. We offer competitive geo-neutral pay in the U.S. and review compensation at least once annually to ensure internal equity and alignment with the external market. Depending on the role, we offer either a standardized bonus program or attainable commission structure and an opportunity to earn equity in the company. All employees are eligible for our 401(k) plan* with employer contributions.
Health & Wellness*. Muck Rack provides comprehensive health, dental, vision, and disability insurance for employees and their families. We offer two plans with 100% premium coverage for individuals and 85% premium coverage for dependents, as well as a range of other plans. Our team also has access to OneMedical, 24/7 Virtual Care, an Employee Assistance Program, as well as FSA and HSA options. Team members have access to a quarterly wellness stipend and a free Headspace subscription.
PTO and Family Benefits. Our team enjoys 4+ weeks of off-the-grid PTO, plus paid sick/mental health days, summer Fridays, and 13 paid holidays. In order to combat Zoom fatigue and allow for deep work without interruption, we have implemented "No Internal Meeting Fridays" year round. We also provide up to 16 weeks of fully paid parental leave.
Personal & Professional Development. We grow talent by creating internal pathways for advancement and promotion. Muck Rack conducts bi-annual performance reviews, hosts team-wide workshops, and offers management training and leadership training opportunities. We also provide unlimited subscriptions to L&D platforms including Coursera & O'Reilly, as well as 2 additional days of PTO to dedicate to learning and development.
Culture of Inclusion. We know that diverse perspectives breed innovation and help us better serve our customers. We are committed to ensuring employees feel their identities are valued and that people of all backgrounds and points of view are treated equitably.
Customer-First. Founder-controlled means we have the freedom to be nimble, highly collaborative and innovative, building forward-thinking products that enable 3,000+ companies around the world to build trust, tell their stories and demonstrate the unique value of earned media.
- These benefits are specific to US-based employees. In some, but not all, cases we are able to offer equivalent benefits to employees located outside of the United States.
