At Operation Smile, we believe that safe, well-timed surgery is an essential health service that should be accessible to all families. Since 1982, we’ve provided free surgery and comprehensive services to patients with cleft lip and cleft palate, and we do so with love as a part of our core values. We hire talented people who want to join in our vision of helping improve health and dignity for many around the world.
With nearly four decades of experience as one of the largest surgical volunteer-based nonprofits, Operation Smile staff, its private-public partnerships and thousands of volunteers have improved the health and dignity of patients with cleft conditions, helping them to better breathe, eat, speak, and live lives of greater quality and confidence. While one cleft surgery can transform a child’s life in as little as 45 minutes, Operation Smile is committed to providing patients with health that lasts by being there to offer patients additional surgeries, dentistry, psychological services, speech therapy and other essential cleft treatments. Its training and education programs elevate local surgical standards and entire health systems, aid safe surgery, and enable a global network to reach more people earlier in their lives.
You can learn more about its transformative and healing work by visiting operationsmile.org or by following @operationsmile on social media.
This position reports to the Operation Smile Philippines office in Makati City.
Work Arrangement: Hybrid
General Description:
Reporting to the Program Manager, you will support the recruitment, management, and engagement of current and new volunteers within the Philippines and the Asia region, as well as coordinate international volunteers joining medical programs hosted within those countries. In this position, you will work closely with the Operation Smile Philippines Staff, Program Operation Teams, Volunteer Systems and Resources Team, and other key departments to build local and international volunteer teams and support staff who work directly with volunteers on Volunteer Management best practices and Operation Smile processes.
Essential Functions:
- Create and manage the Philippines volunteer program (outreach, recruitment, screening, orientation, local/international program placement, evaluation, recognition, and engagement) for medical & non-medical volunteers
- Coordinate with local staff and Program Operations teams to determine volunteer team roles for programmatic activity, along with a plan for local and international volunteer identification and placement
- Proactively coordinate all aspects of volunteer placement, flight/travel logistics, and volunteer preparation with appropriate volunteer management staff in the volunteer’s home country, program host country, and travel support staff
- Strategize with Program Operations and Regional Volunteer Management (RVM) to offer international volunteer positions to partner and program countries in equitable ways that supports Operation Smile Philippines’ volunteer engagement goals
- Upload and assess volunteer evaluations and escalate priority issues/comments to appropriate staff
- Provide Program Manager and Program Operations staff with status updates and summary reports on volunteer placement and team composition status
- Work with local teams, Regional Volunteer Manager (RVM), and Medical Oversight to progress volunteers through the credentialing process
- Assist with training and support of regional volunteer management staff
- Assist with volunteer resource development, document management, and data collection and management
Knowledge and Experience Required (education/work):
- Bachelor’s Degree in a relevant field.
- One to three years of experience working with volunteers, employees, or customer service in a professional environment preferred.
- Experience managing both staff and volunteers, preferably in an international setting.
- Proficient computer skills including; Word, Excel, Visio, PowerPoint, and Outlook.
- Prior volunteer database experience is preferred.
Characteristics/Skills Required:
- Strong planning and organizational skills ‐ able to coordinate efforts of multiple individuals/departments with attention to detail.
- Have a strong work ethic, goal oriented, able to meet deadlines, and function independently.
- Ability to work in a fast-paced environment with a high level of accuracy and with the utmost confidentiality.
- Exceptional oral, written, and interpersonal communication skills.
- Must have multi-cultural understanding and sensitivity and be able to communicate effectively in an international environment.
- Critical thinking skills and creative problem solver with ability to multitask and balance competing priorities.
