We're currently looking for a Membership Services Administrator to help deliver an exceptional member experience.
You'll be ensuring professional support for our members by managing the administrative aspects essential to keeping membership running smoothly.
Your responsibilities
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1. Membership management: You will be responsible for managing the membership process, from initial registration (contract, file management,…) to monitoring monthly payments. You will process membership applications, answer members' questions about their subscription, and be responsible for managing renewals and cancellations.
2. Administration: You will carry out administrative tasks such as record keeping, mail management, member data management, report preparation, invoicing/payment tracking and coordination of membership activities. You will also use IT tools to ensure the accuracy and efficiency of these processes.
3. Internal communication: You will be the essential link between team members and club members. You will relay important information about member satisfaction, special events and updates to team members, ensuring clear and consistent communication.
Your Background
- Previous customer service experience, ideally in the hospitality or fitness industry
- Excellent communication skills, with the ability to build positive relationships with members and the team
- Fluent in French and English (written and oral) any other language is a plus
- Good command of IT tools, including membership management and office software
- Ability to multi-task, meet deadlines and maintain a high level of accuracy and attention to detail
- Flexible mindset and can-do attitude
What we offer you
- Replacement contract as per direct
- Good remuneration and excellent health benefits and several discounts concerning the club facilities for you and your family
- We offer annual performances reviews effected by your Manager in order to help you to reach your full potential and in order for you to grow
- We provide you with internal and external trainings that will make you excel in your role
- A culturally diverse workplace with amazing colleagues from all around the globe with regular team and company events
- A centrally located workplace that is easily accessible by public transport
If you're a friendly, organized and customer-focused individual ready to take on this exciting challenge, we'd love to hear from you. Please click on the apply to position button on the top right hand of this page.
About Aspria
The Aspria collection of premium members' clubs and hotels offers exceptional health, spa, fitness and accommodation facilities, inspiring people of all ages to be healthy, feel good and enjoy life.
Our extensive range of club facilities offers a unique wellbeing experience for our members and guests through health and fitness, sports, group exercise classes, spas, wellbeing and hotel rooms, all under one roof.
We are looking for individuals who are passionate about member care and want a career that will excite them and challenge them to join our talented team. At Aspria, we offer outstanding career support, to help our own people develop and grow and be the best that they can be.
Our clubs are currently located in Germany, Belgium and Italy and we have a London based Head Office.
