Would you like to join our Leasehold Services team?
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Experienced in leasehold, income collection, or housing management, driven by helping others, looking for a career move within a leading housing provider? If this sounds like you then you’ve chosen a great time to look at Longhurst Group.
Joining Longhurst Group will provide you with an opportunity to bring your existing knowledge of leasehold management or offer you an opportunity to learn more about all aspects of this area of social housing. Collaborating with other teams in this role you will have the opportunity to gather or build on your experience of service charge budgets, low level arrears and general leasehold matters.
You’ll be supporting with, monitoring, and controlling the recovery of rent arrears and service charges with the aim of having the best possible performance and lowest possible debt outstanding to the Group. This will require you to be a great communicator, confident in building rapport and an accomplished administrator. You will be competent in working with multiple caseloads and managing customer queries, able to always deliver customer centric support.
In this role you’ll be a point of contact dealing with leaseholders’ complaints and queries about the services we provide. You’ll also have the opportunity to visit our sites where required, providing a visible presence, and assisting with any concerns. The work you complete will add value and help to assist in investigating and responding to disputes arising from rents and service charge arrears by helping to prepare cases for court.
A current knowledge of leasehold or housing legislation is desirable, however more importantly someone who is eager to learn and train on the job and looking for career development in a variety of housing matters is welcomed. In addition to the above you will also help to monitor customer satisfaction through using surveys, the above and working with this survey information will ensure your work directly helps to improve the lives of our customers.
This role is offered on a permanent 36.25hr per week basis. Whilst primarily based working from home this role will require occasional travel to the Rushden office for training and meetings and occasional travel across the groups geography as and when required.
If you feel you have the right qualities to be successful in this role please draw attention to why on your application form and apply today
What you receive from us
- 28 days annual leave plus bank holidays
- Pension Scheme
- Life Cover (as part of pension scheme membership)
- Health Care Cash Plan
- Free Eye Tests
- Investment in your personal development through our extensive learning and development opportunities.
- Family friendly, carers leave plus other paid leave
- Employee Assistance programme
- Wellbeing Support
- Free flu vaccinations
- Carers Networking Group a platform to support Unpaid Carers
How to apply
Please click apply now to submit your CV today. In the event of high applicant volumes we reserve the right to close this advert and CV submission window early.
We do not require recruitment agency support at this time - all speculative CV’s will be treated as a direct application.
Vetting Requirements
The important things - We can only consider applications from candidates who have the right to live and work in the UK. All shortlisted candidates will need to verify eligibility to work in the UK at interview. If you are the successful candidate, original proof must then be provided before your first day.
Naturally working with our customers, we need to complete pre-employment checks before you join us. This role is conditional upon receipt of two satisfactory references (one from your current employer). We also need you to tell us what you have been up to over the past 5 years as a minimum in terms of employment history. This could include carer duties, travel, seeking work, education, employment, training, or volunteering.
Equal Opportunities
As an equal opportunities’ employer, Longhurst Group is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We pride ourselves on looking after our colleagues and as part of our commitment we are an Employer for Carers and would welcome your application if you have additional unpaid caring responsibilities.
We aspire to have a greater diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join Longhurst Group.
