- Multinational team
- Financial Services
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Sobre o nosso cliente
Our client is the Europe's centre for rainsing capital while having new assets driving international expansion. Their new strategic plan sets the group's ambition to build the leading market infraestructure in Europe. With that in mind, the group is expanding their Service Delivery Team.
Descrição
- Contribute to managing the lifecycle of IT process (Change, Problem, Capacity…) and assist operational teams in resource planning
- Analyze and resolve IT related issues and queries with the business
- Ensure the necessary supporting documentation report on IT process is accurate and meets the required standards in a consistent, professional and measurable manner
- Create customer reports and perform analysis and regular KPIs
- Advise teams on missing or required information needed to assess the production of internal IT process
- Provide technical support to internal and external users of IT applications and hardware.
- Liaise with senior staff to advise projects of existing demands on the live production services
- Work with customers to ensure Service Level Agreement (SLA) levels are maintained
- Answer performance and capacity issues that affect the live production environment
Perfil ideal
- Strong problem-solving and analytical skills
- In-depth knowledge in either capacity planning, IT problem solving, IT change
- Preferably hold ITIL certification
- Possible Linux, data warehouse (Unix, Oracle) and scripting experience
- Flexibility and ability to work in environments with changing priorities
Vantagens
An international opportunity to grow.
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