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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
What is in it for you?
- ALL Heartist benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21.
Do what you love, care for the world; dare to challenge the status quo! #BELIMITLESS.
The Assistant Front Office Manager is responsible for overseeing and supervising the operations of the Front Desk, Guest Services, Bell, Door, Concierge and Night Audit:
- Ensures that all Front Office Policies and Procedures are adhered to
- Ensures VIP procedures are being met or exceeded on a daily basis for all Guests.
- Coordinate the Arrival, Stay and Departure experience for all Guests.
- To understand and promote the hotel’s and departmental vision
- Provide direction and support to Guest Relations Managers, Front Office supervisory positions, and Ambassadors in their daily tasks relating to their roles
- Ensure that all Front Office team have the supplies needed to perform their duties
- Responsible for ensuring consistency in exceeding guest service expectations.
- Energize the brand by promoting our Guest loyalty program.
Experience/Certificates/Education
- Bachelor's degree in Hospitality Management, Business, or related field.
- Proven experience in Front Office roles within the hospitality industry, 2 years in a supervisor role as a minimum.
- Previous working experience in a truly global work environment is essential.
- Strong problem-solving abilities and a commitment to guest satisfaction.
- Excellent communication, interpersonal, and team leadership skills.
- Proficiency in hotel management software (Opera).
- Strong management skills with the ability to prioritize and manage multiple tasks simultaneously.
- Adept at data analysis and using insights to drive decision-making.
- Flexibility to adapt to a dynamic and fast-paced environment.
Must be a competent for making reports.
Additional Information
Your team and working environment:
- Sofitel Shahd Al-Madinah boasts a landmark location in the center of Madinah, a short walk from the northern entrance of the Al-Masjid an-Nabawi. The property features 469 keys, including the most luxurious suite in Madinah, two- and three-bedroom suites, three dining outlets, an executive lounge, two meeting rooms and a fitness center with a gym, stand out as a beacon of modern luxury and French savoir-faire, blending the brand’s unique sense of joie de vivre with the very best of the local.
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